Refund policy
At Valma, your satisfaction and safety are our top priorities. Because our products are personal care and cosmetic items intended for use on your baby's skin, we follow strict hygiene standards, and as such, our return and refund policy is limited to specific circumstances outlined below.
Eligibility for Returns
Due to the personal-care nature of our products, we are unable to accept returns or offer refunds simply due to change of mind, or once a product has been opened, used, or its seal broken.
We will gladly accept a return and issue a refund or replacement only in the following cases:
- Damaged or broken product — if your order arrives physically damaged, broken, or leaking.
- Incorrect or different product delivered — if you received a product different from what you ordered.
Reporting Window
To be eligible, you must report the issue within 18 - 24 hours of the delivery date shown in your tracking confirmation. Requests made after this window unfortunately cannot be accepted.
How to Report an Issue
Please contact us at officialvalma.in@gmail.com within the reporting window above, with:
- Your order number
- Clear photos/video of the product and packaging showing the damage or incorrect item
- A brief description of the issue
Our team will review your request within 1 - 2 business days and confirm the next steps.
Resolution
Once your claim is approved, we will offer, at our discretion:
- A replacement of the correct/undamaged product, or
- A full refund to your original payment method, processed within 5 - 7 business days of approval.
Non-Returnable Items
For hygiene and safety reasons, the following are never eligible for return once delivered:
- Any product that has been opened, used, or has a broken seal
- Products without their original packaging
- Sale or clearance items (remove this line if not applicable)
Contact Us
If you have any questions about this policy, reach out to us at officialvalma.in@gmail.com