Shipping policy

At Valma, we work hard to get your baby-care essentials to you quickly and safely. Here's everything you need to know about our shipping process.

Order Processing

All orders are processed and shipped within 24 hours (same business day) of being placed, excluding Sundays and public holidays.

Delivery Areas

We currently ship pan-India — to every serviceable pincode across the country via our courier partner.

Shipping Charges

We charge a flat shipping rate of ₹0 on all orders, regardless of order value or delivery location.

Estimated Delivery Time

Once shipped, orders typically arrive within 4 - 7 business days, depending on your location. You can track your order's progress in real time using the tracking link sent to you via email/SMS once your order ships.

Order Tracking

As soon as your order is dispatched, you'll receive a shipping confirmation email/SMS with a tracking number and link, powered by our logistics partner, Shiprocket.

Delays

While we strive to meet our estimated delivery timelines, occasional delays may occur due to courier logistics, weather conditions, or regional disruptions beyond our control. We appreciate your patience in such cases and will keep you informed if any significant delay arises with your order.

Undelivered or Lost Packages

If your order hasn't arrived within 10 business days of the estimated delivery window, please contact us at officialvalma.in@gmail.com with your order number, and we'll investigate with our courier partner right away.

Incorrect Address

Please double-check your shipping address at checkout. Valma is not responsible for delays or non-delivery caused by an incorrect or incomplete address provided at the time of order. If you notice an error, contact us at officialvalma.in@gmail.com as soon as possible — we'll do our best to update it before dispatch.

Contact Us

For any shipping-related questions, reach out to us at officialvalma.in@gmail.com